Add Chatwoot Live Chat to React App

In today’s fast-paced digital world, ensuring seamless communication with your customers can make or break your business. Live chat solutions like Chatwoot have become a go-to option for integrating customer support into websites and applications.

In this article, we’ll walk you through implementing Chatwoot in a React.js application. By the end, you’ll have a functional live chat feature ready to assist and convert visitors in real time.

Why Chatwoot?

Chatwoot is a modern and open-source customer engagement platform that allows you to:

Connect with customers through live chat.
Support multiple communication channels like WhatsApp, Facebook, and Email.
Monitor team performance with analytics and insights.

Let’s Get Started

Follow these simple steps to integrate Chatwoot in your React application.

1. Create a Chatwoot Component

In React, we’ll dynamically load Chatwoot's JavaScript SDK. Below is the React component you need:

import React, { useEffect } from 'react';

const ChatwootLoader = () => {
  useEffect(() => {
    const loadChatwoot = () => {
      const BASE_URL = "https://app.chatwoot.com";
      const script = document.createElement('script');
      script.src = `${BASE_URL}/packs/js/sdk.js`;
      script.defer = true;
      script.async = true;

      script.onload = () => {
        if (window.chatwootSDK) {
          window.chatwootSDK.run({
            websiteToken: 'uVksWgN32vS8s4kx5tdGLvjZ',
            baseUrl: BASE_URL,
          });
        }
      };

      document.body.appendChild(script);
    };

    loadChatwoot();

    // Clean up script when the component unmounts
    return () => {
      const existingScript = document.querySelector(`script[src="https://app.chatwoot.com/packs/js/sdk.js"]`);
      if (existingScript) {
        document.body.removeChild(existingScript);
      }
    };
  }, []);

  return null;
};

export default ChatwootLoader;

2. Use the Component in Your App

Once you have the ChatwootLoader component ready, include it in your application like this:

import React from 'react';
import ChatwootLoader from './ChatwootLoader';

const App = () => {
  return (
    <div>
      <h1>Welcome to My App</h1>
      <ChatwootLoader />
    </div>
  );
};

export default App;

Why Is Live Chat Important for Your Business?

Real-time Customer Support
Engage your customers when they need help the most. Live chat reduces response time and increases satisfaction.
Boost Conversions
Customers are more likely to make a purchase when their doubts are resolved instantly.
Collect Feedback
A live chat feature helps gather insights into customer behavior and expectations.
Competitive Edge
Offering a superior support experience sets your business apart in competitive markets.

Ready to Supercharge Your Customer Engagement?

Adding Chatwoot to your application is a great step forward, but optimizing your entire digital experience is even better. As a seasoned independent consultant, I can help you implement advanced solutions, customize them for your business needs, and guide you to scale your customer engagement effectively.

Let’s build something amazing together.

Book a Free Consultation Today!

Add Chatwoot Live Chat to React App | Step-by-Step Guide